Terms & Conditions

By undertaking any procedures and/or treatments you accept these terms and conditions. If you do not agree with any of these terms, please do not go ahead with the treatment. The term “Permanent Make Up by Michelle” or “I” or “me” or “my” refers to your technician, Michelle. The term “you” refers to the client or prospective client.You confirm that you are 18 years or older and personally responsible for choosing this treatment and any consequence or results following treatment.If you are under 18, then you will have informed, written parental permission

Technician

I exercise a very high level of skill, care, and effort in providing the treatments that I am qualified to carry out

Results

You acknowledge and accept that appearance and permanence of results can vary between clients depending on a number of things outside my control which have been mentioned on my website and discussed with you at the consultation.

In order to achieve the best and longest lasting results you must finish the recommended number of sessions within the recommended time frame (maximum 3 months for permanent makeup services) and use the recommended aftercare products.

If you have not followed my recommendations or the results are not within the expected range of variation discussed with you pre-treatment, I will work with you to provide a solution such as extra treatments or follow-up, but you will be liable for the cost of those treatments or care.
If I have not delivered what was agreed to, or if it is found that an error has occurred, I will replace or re-do the treatment (or that part of the treatment that is a problem) at no further cost within a reasonable time frame.

While I will do my best to advise and guide you regarding care and hygiene following treatments in rare cases clients may suffer pain, discomfort or healing complications following any treatment due to factors outside my control. I will not be responsible for any such problem, and you must seek proper medical advice in the case of unexpected pain or complications.

I will not be responsible for any effect on any existing medical or appearance conditions whether you knew about them or not prior to treatment.

If you have any doubts about my treatments, you must consult your doctor before beginning treatment.
I am not responsible for any consequence or unexpected result of my work due to any other supplier providing similar treatments prior to or following my treatment.

If you are not happy with the results of my services, you agree to advise me of this as soon as practicable.

I am not responsible for any claim made more than 3 months after the final treatment session.

Payment

The price you must pay including GST and any other charges, will be stated in New Zealand Dollars.

All payments must be made at the time of treatment (or in advance where requested for certain courses of treatment).

I reserve the right to withhold further or continuing treatments if payments are overdue.

Booking fee

Booking fees are necessary in order to operate my business effectively and efficiently to avoid no shows.

A $150 booking confirmation fee is payable in advance of all first session and colour boost/refresh treatments.
Booking fees are deducted off the total price.

All booking fees are non-refundable but can be transferred to another booking within a 3-month maximum time period.

Cancellations

I know cancellations are sometimes beyond your control, respectively:

You must reschedule your appointment no later than 48 hours prior to your scheduled appointment.

If you request to reschedule your appointment (first session and colour boost appointments) within 48 hours of your scheduled appointment, depending on the circumstances, I have the right to request a new booking fee if you wish to rebook.

If you fail to show to your scheduled appointment without any communication, the booking fee is forfeited, and you must repay a new booking fee if you wish to rebook.

If you are rescheduling your appointment, you must do so within 3 months from the original booking.

Refunds

No refunds will be made for breaking any of the terms and conditions as per above i.e., unfinished treatments or missed treatments
On occasion, at the technician’s discretion, I may refund a booking fee if the treatment is not undertaken.

If you are rescheduling your appointment, you must do so within 3 months from the original booking.